Improving copywriting with ChatGPT

📝 Educational summary

Spending too much time rewriting customer e-mails is a thing of the past 🚀
With the prompt "customer relations expertyou turn any draft into a message clear, professional and satisfaction-oriented.
The AI keeps the substance unchanged (dates, figures, commitments) but reformulates with an adapted tone (formal, warm or empathetic).
You can then refine it with micro-prompts (shorten, simplify, adapt the tone, add a meeting suggestion...).
⚠️ Caution: always anonymize personal data.

💡 To remember

• Use the prompt expert customer relations.

• Specify the desired tone (formal, warm, empathetic).

• Check that the background is preserved.

• Adjust with targeted micro-prompts.

• Never paste sensitive information.

⌨️ Prompt to copy and paste

Prompt principal - Customer relations

You're an expert in customer relations and professional writing.

I'm going to give you a message or a draft e-mail intended for a customer.

Your role is to rewrite it so that it's clearer, more professional and more customer-oriented.

 

✅ Adopt a tone [formal / warm / empathetic - to be specified according to context].

✅ Improves formulation without changing substance

✅ Removes awkward or negative phrasing

✅ Emphasize attentiveness, responsiveness and the solution provided

 

Here is the message to improve:

"[Paste your text here]"

 

Useful micro-prompts

• "Shorten to 120 words, keep the empathy."

• "Replace technical terms with simple words."

• "Switch to consistent first name / last name".

• "Keep exactly this information: [list]."

• "Add a proposal for a slot tomorrow between 10am and 12pm."

⚠️ Common mistakes to avoid

❌ Paste personal data (names, addresses, IBANs, sensitive numbers).
✅ Anonymize: "Mme D.", "commande #xxxx", no bank info.

❌ Let AI modify substantive elements (price, deadlines, conditions).
✅ Lock: "Keeps exactly these elements: [price, date, conditions]."

❌ Don't specify tone → result too generic.
✅ Always indicate "formal", "warm" or "empathetic".

✅ Practical tips

✨ Choose your tone from the start → immediate consistency gain.
✨ For a quick mail → request a short version (≤120 words).
✨ For an unhappy customer → insist on empathy and concrete solution.
✨ For a quote or appointment → add a clear proposal for action (date, slot, link).
✨ Add a confidentiality clause if needed :
"Does not include any personal data. Systematically anonymizes examples.

🚀 Putting it into practice

👉 Which draft will you rewrite today?
Paste a short text (without personal data) and test the transformation into a clear, professional and satisfaction-oriented version.