{"id":5620,"date":"2026-03-26T16:22:04","date_gmt":"2026-03-26T15:22:04","guid":{"rendered":"https:\/\/ventureo.fr\/courses\/%f0%9f%9b%a1%ef%b8%8f-gerer-les-clients-difficiles-en-copropriete-et-gestion-locative-communication-cadre-et-protection-du-collaborateur\/"},"modified":"2026-03-26T16:22:05","modified_gmt":"2026-03-26T15:22:05","slug":"%f0%9f%9b%a1%ef%b8%8f-gerer-les-clients-difficiles-en-copropriete-et-gestion-locative-communication-cadre-et-protection-du-collaborateur","status":"publish","type":"courses","link":"https:\/\/ventureo.fr\/en\/courses\/%f0%9f%9b%a1%ef%b8%8f-gerer-les-clients-difficiles-en-copropriete-et-gestion-locative-communication-cadre-et-protection-du-collaborateur\/","title":{"rendered":"\ud83d\udee1\ufe0f Managing difficult customers in condominium and rental management: communication, framework and employee protection"},"content":{"rendered":"<p>Learn to <strong>defuse conflict situations<\/strong> with difficult co-owners, tenants, and landlords. This express training gives you the keys to <strong>identify at-risk profiles<\/strong> and frequent triggers (construction work, expenses, unpaid bills, claims, delays), mastering the techniques of <strong>de-escalation communication<\/strong> (listening, paraphrasing, factual questions), and <strong>establish professional boundaries<\/strong> what protects the employee: firm and neutral written records, internal escalation, and traceability.<\/p>","protected":false},"excerpt":{"rendered":"<p>Apprenez \u00e0 d\u00e9samorcer les situations conflictuelles avec les copropri\u00e9taires, locataires et bailleurs difficiles. Cette formation express vous donne les cl\u00e9s pour rep\u00e9rer les profils \u00e0 risque et les d\u00e9clencheurs fr\u00e9quents (travaux, charges, impay\u00e9s, sinistres, d\u00e9lais), ma\u00eetriser les techniques de communication non-escalatoire (\u00e9coute, reformulation, questions factuelles), et poser un cadre professionnel qui prot\u00e8ge le collaborateur : [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5636,"template":"","course-category":[58],"course-tag":[59,67,68,69],"class_list":["post-5620","courses","type-courses","status-publish","has-post-thumbnail","hentry","course-category-safar","course-tag-safar","course-tag-safar-copro","course-tag-safar-gestion","course-tag-safar-transverse"],"_links":{"self":[{"href":"https:\/\/ventureo.fr\/en\/wp-json\/wp\/v2\/courses\/5620","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ventureo.fr\/en\/wp-json\/wp\/v2\/courses"}],"about":[{"href":"https:\/\/ventureo.fr\/en\/wp-json\/wp\/v2\/types\/courses"}],"author":[{"embeddable":true,"href":"https:\/\/ventureo.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ventureo.fr\/en\/wp-json\/wp\/v2\/media\/5636"}],"wp:attachment":[{"href":"https:\/\/ventureo.fr\/en\/wp-json\/wp\/v2\/media?parent=5620"}],"wp:term":[{"taxonomy":"course-category","embeddable":true,"href":"https:\/\/ventureo.fr\/en\/wp-json\/wp\/v2\/course-category?post=5620"},{"taxonomy":"course-tag","embeddable":true,"href":"https:\/\/ventureo.fr\/en\/wp-json\/wp\/v2\/course-tag?post=5620"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}